“I just wanted to take a moment to let you know how impressed we were with John and Trang when they came out to our house on Saturday.  Although they were there to take pictures and measurements, John took the time to sit with Roy and I and explain not only the short sale process but he went over all of the paperwork that was initially sent to us.   He was very thorough, knowledgeable and very nice. This is an experience that we have never been through but thus far feel quite comfortable. So I just wanted to send a thank you to your office for working with us and making a sad transition as smooth as possible.”